WHAT DO WE DO?

The team of the Onderzoekfabriek does everything to improve the customer experience together with you. You can see what the customer is experiencing through mystery investigations. This is also called the customer journey. First a joint action plan is drawn up and then customer loyalty is analyzed. Via online software you can view the results of these surveys 24 hours a day via easy and clear reports.

Mystery shopping

Do you want to use trained mystery shoppers who investigate your organization in terms of procedures and customer experience? We have more than 3.800 shoppers to help with this.

Use mystery shoppers

Mystery calling

The Onderzoekfabriek researches more than 5.000 telephone conversations each year and assesses these at the points you have selected. This way we make your telephone contact transparent.

Use Mystery callers

Mystery mailing

Do you want to make optimal use of every digital contact with your customers? Do you use digital means of communication a lot? We make the quality of the digital contact clear and measurable for you.

Use Mystery mailers

Gain insight together at every level

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HOW DO WE DO THIS?

With the deployment of more than 3800 high-quality mystery registered shoppers, we can handle any mystery research. Together we achieve the results that you need. Discover how we do that with passion, quality and experience. Ask us about our reviews.

Quality

The Onderzoeksfabriek is a member of the international association MSPA, Mystery Shopping Providers Association. We are also a member of the trade association MOA, the association for Marketing Research and Marketing Intelligence. The Onderzoekfabriek is also a proud member of ESOMAR and also complies with the appropriate code of conduct.

Passion

The team consists of passionate researchers, who want to get the most out of every research. We do this with pleasure, which we let flow through to you. Together we look for the right tone and moments of surprise, with which your organization makes the difference.

Experience

Together with 3800 trained mystery shoppers, callers and mailers throughout the Netherlands and an enthusiastic team of researchers and consultants, we have been serving customers of 150 loyal clients for more than 10 years. Our experience enables us to deliver high quality research and we are happy to share this knowledge and experience with you.

HOW DOES THIS HELP YOU?

Mystery shopping or an unannounced visit, phone call or e-mail is also called “customer experience visit”. Such an investigation gives you insight into the impact of the behavior of your employees on the customer. Together we guarantee the quality of customer service and make a start to increase the conversion. We also test whether the agreements made still being met.

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FREE WHITEPAPER

Do you also want to have one of these researches carried out? But first want to take a closer look at our working method? Then request our white paper.