WHAT DO WE DO?
The team of the Onderzoekfabriek does everything to improve the customer experience together with you. You can see what the customer is experiencing through mystery investigations. This is also called the customer journey. First a joint action plan is drawn up and then customer loyalty is analyzed. Via online software you can view the results of these surveys 24 hours a day via easy and clear reports.
HOW DO WE DO THIS?
With the deployment of more than 3800 high-quality mystery registered shoppers, we can handle any mystery research. Together we achieve the results that you need. Discover how we do that with passion, quality and experience. Ask us about our reviews.
HOW DOES THIS HELP YOU?
Mystery shopping or an unannounced visit, phone call or e-mail is also called “customer experience visit”. Such an investigation gives you insight into the impact of the behavior of your employees on the customer. Together we guarantee the quality of customer service and make a start to increase the conversion. We also test whether the agreements made still being met.
Do you also want to have one of these researches carried out? But first want to take a closer look at our working method? Then request our white paper.