MYSTERY RESEARCH

We do mystery research in various branches. As a result, we have a variety of tailor-made studies, so that we can answer the research question with the right tools. Our focus is on usable results that make a difference in the workplace.

More information

We do mystery research in various branches. As a result, we have a variety of tailor-made studies, so that we can answer the research question with the right tools. Our focus is on usable results that make a difference in the workplace.

More information

Mystery Shopping

Do you want to know how satisfied your customers are? Or how customer-oriented your employees are? To gain insight into these processes, to improve and to excel? Then the Onderzoekfabriek can help you. We use mystery shoppers to gain insight into your customer-oriented culture.

Through mystery shoppers we provide answers to the following questions:

How are customers welcomed?
How about presentation and appearance?
Are the customers attended to proactively and in a friendly manner?
Are the needs of the customers investigated?
What type of service do customers receive?

Taskforce Shoppers

The Onderzoekfabriek has 3800 mystery shoppers at its disposal, with different ages and backgrounds. The mystery shoppers receive detailed training and instruction before the investigation into the customer experience in your organization starts. In this way we ensure a high quality of research and reliable results. We have ongoing vacancies for mystery shoppers.
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View the complete infographic

Reports / WMS

You can find the online results of the mystery researches within 48 hours in the digital Web Mystery System (WMS) of the Onderzoekfabriek. You can view it at employee level, department level or organization-wide. Moreover, as a client, you have the option of adding or changing research questions during the investigation.

Our Expertise

We do everything to give the customer experience of your organization a boost. We achieve this by making the research and improvement process as easy as possible. In addition to continuous insight into the results of individual mystery calls, shops and mailings, you also receive management reports and infographics with averages, summaries and advice.

Automotive
Finance
Education
Care
Trade & Retail
Community
Business-2-business
Telecom-internet

Mystery Shopping

Do you want to know how satisfied your customers are? Or how customer-oriented your employees are? To gain insight into these processes, to improve and to excel? Then the Onderzoekfabriek can help you. We use mystery shoppers to gain insight into your customer-oriented culture.

Taskforce Shoppers

The Onderzoekfabriek has 3800 mystery shoppers at its disposal, with different ages and backgrounds. The mystery shoppers receive detailed training and instruction before the investigation into the customer experience in your organization starts. In this way we ensure a high quality of research and reliable results. We have ongoing vacancies for mystery shoppers.
_

View the complete infographic

Reports / WMS

You can find the online results of the mystery researches within 48 hours in the digital Web Mystery System (WMS) of the Onderzoekfabriek. You can view it at employee level, department level or organization-wide. Moreover, as a client, you have the option of adding or changing research questions during the investigation.

Our Expertise

We do everything to give the customer experience of your organization a boost. We achieve this by making the research and improvement process as easy as possible. In addition to continuous insight into the results of individual mystery calls, shops and mailings, you also receive management reports and infographics with averages, summaries and advice.

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Gain insight together at every level

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FREE WHITEPAPER

Do you also want to have one of these researches carried out? But first want to take a closer look at our working method? Then request our white paper.